Privacy Policy and Cookie Management

KELIO takes the protection and respect of the privacy of the users of its Site seriously and takes the necessary measures to guarantee it.

The purpose of this Privacy Policy is to set out the manner in which KELIO, in its capacity as Data Controller, uses the Personal Data it collects in the course of its business activities.

Ce document est applicable au Site public de KELIO. Il ne s’applique pas aux solutions et applications commercialisées par KELIO et accessibles par les clients via leur compte personnel.

This document is applicable to the KELIO public Site. It does not apply to solutions and applications marketed by KELIO and accessible by customers via their personal account. This Policy may be subject to change depending on the applicable legal and regulatory context or changes in the business. Therefore, KELIO encourages the user to regularly consult the Site in order to remain informed of the modifications made and the way in which they may affect him.

KELIO is committed to respecting the privacy of the personal information it collects as described below. Users will find in this Privacy Policy the personal information collected, the purposes for which such information is used, the means of collecting such information and the means available to users to object to the collection of such information.

Personal Data

Personal Data concerning the user:

The user may be required to provide KELIO with different types of Personal Data which vary according to the purpose of the collection and the associated service.

KELIO mainly processes Personal Data that is collected directly from the user or indirectly through third party sources.

The information requested in the forms is mandatory in order to process the user's request. If this information is not provided, the request cannot be taken into account.

In all cases, KELIO undertakes to collect only the Personal Data strictly necessary to offer services and respond to the user's requests.

In accordance with the regulations in force, KELIO undertakes to implement all technical and organisational measures in order to guarantee the user's Personal Data a level of security appropriate and proportionate to the risk.

KELIO collects the following information on the Site:

Title
Last Name
First Name
Email
Phone
Department
Position
Company name
Postcode
City
Country
Workforce
Sector of activity
Cookies

This information is collected via the methods described below.

Recipients of the user's Personal Data :

To achieve the purposes described above, Personal Data is mainly intended for KELIO staff, specifically authorised and competent to process it.

KELIO may communicate certain Personal Data to its subcontractors (in particular for the purposes of hosting the website and optimising services). In such a case, KELIO requires them to respect the confidentiality, integrity and security of the Personal Data communicated to them and to use them only in the context of the performance of their service provision mission.

KELIO may exceptionally be required to communicate the user's Personal Data when this is required by judicial and administrative authorities justifying their need to know.

KELIO mainly uses sub-contractors established within the European Union. When the latter are likely to be located outside the European Union, KELIO undertakes to implement the necessary guarantees via standard contractual clauses in order to provide the user's Personal Data with the same level of protection as within the European Union.

The user's rights regarding his or her Personal Data :

In accordance with the regulations applicable to the protection of personal data, the user has :

a right of access (and) rectification, deletion and portability of information concerning them;
a right to limit and object to the processing of their data;
the possibility of transmitting directives in order to organise the fate of data concerning them (conservation, deletion, communication to a third party, etc.) in the event of their death.

Users may exercise their rights by writing to the following e-mail address: dpo@kelio.com or to the following address:

KELIO SAS
DPO KELIO
Boulevard du Cormier - CS 40211
49302 CHOLET Cedex
France

In accordance with the provisions of Article 12 of the RGPD, KELIO undertakes to respond within one month of receipt of the user's request. In the event of a complex request, this period may be extended by two months.

KELIO may carry out identity checks in order to guarantee the confidentiality and security of Personal Data. In certain cases, a copy of the user's identity document may be requested.

The user also has the right to appeal to a national supervisory authority such as the Commission Nationale de l'Informatique et des Libertés in the event of a breach of the regulations applicable to the protection of personal data and in particular European Regulation no. 2016-679.

About Cookies:

What is a cookie?

A cookie is an electronic file stored on a terminal (computer, tablet, smartphone, etc.) and read, for example, when visiting a website, reading an email, installing or using software or an application. Cookies record information relating to the user's internet browsing. They can be used to memorise the language in which a website is displayed, a customer identifier, a study for statistical or advertising purposes, etc.

What cookies are used on the KELIO website?

The purpose of the Cookies issued by KELIO is to better meet the expectations of the user and to facilitate navigation on the Site.

Cookies do not contain any information that personally identifies the user and only the sender of a cookie can read or modify the information contained therein.

The Cookies issued by the www.kelio.com may be:

“Essential cookies” for the operation of the Website: these meet the requirement of CNIL for the exemption from consent: “trackers maintain the choice expressed by the user on the placing of trackers, or the volition of the user not to express a choice”.
"Functional cookies": these enable the presentation of the Site to be adapted to the terminal's display preferences (language used, display resolution, etc.) and thus personalise access to the Site.
“Analytical cookies” (or “audience measurement cookies”): these anonymously collect traffic data to establish statistics and traffic volumes (number of visits, pages viewed, etc.) and to understand the use of the elements making up the Website (sections and pages viewed, etc.), allowing the BODET Group to monitor and improve the quality of its services. This website also uses Google Analytics, a web analysis service provided by Google Inc ("Google"), which helps analyse how users use the Website. Your IP address is also recorded to locate the town or city in which you are connected. The IP address is then anonymised after use by replacing the last character with zeros.
“Social cookies”: these enable users to interact with the social plug-ins on the Website (LinkedIn, YouTube).

Cookies placed by the Website

Name of cookie	Name of third party that places the cookie	Purpose	Class	Validity duration
didomi_token	Didomi	This cookie contains consent information for personalised purposes and personalised partners, as well as information specific to Didomi (the user ID, for example).	Essential	6 months
euconsent-v2	Didomi	This cookie contains the IAB TCF chain of consent as well as consent information for all IAB standards (partners and purposes).	Essential	6 months
_ga	Google LLC	To distinguish between users	Analytics	13 months
_ga_#	Google LLC	To maintain session status	Analytics	13 months
FPID	Google (via Google Tag Manager)	The FPID (first-party identifier) cookie is used to replace client-side identifier management cookies (such as _ga). It stores a unique user identifier and is used to track users on a secure and privacy-compliant basis.	Essential	13 months
FPLC	Google (via Google Tag Manager)	The FPLC cookie (first-party linker cookie) is used for cross-domain tracking. It is generated from the FPID cookie and is accessible via JavaScript, enabling tracking information to be transferred from one domain to another when users navigate between different sites that are part of the same entity	Essential	1 day
VISITOR_INFO1_LIVE	YouTube (Google LLC)	To estimate the user bandwidth on pages with embedded YouTube videos	Social	6 months
YSC	YouTube (Google LLC)	To track views of embedded videos	Social	Session
VISITOR_PRIVACY_METADATA	YouTube (Google LLC)	To store the user’s consent status for the current domain	Social	6 months
_grecaptcha	Google reCAPTCHA	To provide protection against spam by analysing traffic and determining whether the user is a human or a bot	Essential	6 months

What cookies are used on the KELIO website?

Cookies internal to the site

The https://www.kelio.com website uses the Drupal CMS. Several cookies are used to ensure that the site functions correctly.

Audience measurement cookies

In order to optimise the site in relation to visitor behaviour, KELIO measures the number of visits, the number of pages viewed and visitor activity on the sites using the Google Analytics statistics tool.

The user's IP address is also collected in order to locate the city of connection. The IP address is then anonymised after use, by replacing the last byte with zeros.

KELIO cannot link a physical person to a cookie id. The personal data collected is not passed on to third parties or used for any other purpose.

Forms and methods of collection :

Personal information is collected via the following methods:

Contact form
Statistics
Callback request form
Demonstration request form
White paper download form

Does the chat protect the user's personal data? What is the purpose of the chat?

The KELIO chat enables the user :

establish initial contact with KELIO
answer the most generic questions

What data is stored?

Messages exchanged via the chatroom are recorded in order to analyse the quality of the service. All personal information (surname, first name, email address, etc.) that users choose to include in their messages will therefore be recorded.
Contact details. The user is free to communicate them and they can be used to recontact the user at his/her request.
The KELIO chatroom also uses cookies.

Are the answers contractual?

The answers you receive are for information purposes only and are not binding. For questions requiring specific answers, the user will be redirected to KELIO's standard support service (BSupport) or to one of its sales engineers.

More information?

Which data?	Why keep this data?	Who stores this data?	For how long?	Who has access to this data?	What if I refuse?
Exchanged messages	For your history and to be able to resume an interrupted conversation. To enrich our responses and improve our services (conversations can be analysed after the event).	Amazon Web Services, USA	1 ) Contact information as a prospect is kept for a period of 3 years from the first contact or last response. At the end of these 3 years you will be contacted again and in the event of a negative response, your data will be deleted. 2 ) If you become a KELIO customer, your information will be kept for as long as is necessary for the successful completion of the project(s).	Communication service	No chat, you can always consult the website or contact marketing@kelio.com to answer your questions.
Exchanged messages		Amazon Web Services, USA		Host: storage, anonymous analysis
Contact details	To contact you	KELIO, in France		Sales and hotline services	No callback

The LiveTchat application uses cookies, which do not contain any personal data. They are used to retrieve the last active conversation and to analyse user behaviour anonymously. For more information on the cookie policies of subcontractor Intercom, users can consult this link: https://www.intercom.com/terms-and-policies#cookie-policy.

How do you manage your choices?

1. When visiting the KELIO Site for the first time, the user can accept or refuse the deposit of Cookies by means of an information banner displayed on the screen. Users can also choose which Cookies will be deposited on their terminal depending on the purpose via the consent management platform provided for this purpose. As long as the user's consent has not been given, no Cookies will be stored on their terminal, with the exception of technical and functional Cookies. Users may modify their choices at any time by using the consent management platform provided for this purpose.

2. In addition to the consent management platform, users can also make their choices by configuring their browser.

However, the user's attention is drawn to the fact that by configuring his browser to refuse Cookies, certain functions, pages and areas of the KELIO Site, which require their use, will not be accessible, for which KELIO cannot be held responsible.

To find out more about how to configure their browser, users can consult the CNIL website, which can be accessed at the following address: https://www.cnil.fr/fr/cookies-les-outils-pour-les-maitriser.